Refund Policy

This Refund Policy applies to paid Best Note Pro subscriptions. Free features have no charge and no refunds. When payment processing is enabled through a Merchant of Record, their checkout terms may also apply.

1. Our promise

If Best Note Pro does not work as described and we cannot resolve the issue, we want to make it right. Contact us first — most problems can be fixed quickly.

2. 14-day satisfaction window

• You may request a full refund within 14 days of your initial Pro purchase.
• This applies to first-time Pro subscriptions (monthly or yearly).
• Email support@bestnote.app from the account email used at checkout.
• Include your order/receipt email or customer ID if available.

3. Renewals

• Cancel anytime before renewal to avoid the next charge.
• Renewal charges are generally non-refundable once the new period begins, except where required by law or if you were charged after a confirmed cancellation.
• If you forget to cancel a yearly plan, contact us promptly — we review goodwill requests case by case.

4. Non-refundable situations

• Requests made solely because you lost encryption password or recovery words (we cannot decrypt your notes)
• Violations of our Terms of Service
• Chargebacks filed without contacting support first (may delay resolution)
• Third-party fees unrelated to Best Note

5. How refunds are issued

• Approved refunds are returned to the original payment method.
• Processing time depends on the payment provider and your bank (often 5–10 business days after approval).
• Pro access may be revoked when a refund is issued.

6. Local notes after refund or cancel

Notes stored locally in your browser remain on your device after canceling or refunding Pro. Encrypted cloud copies may be removed or become inaccessible according to account status and our data practices. Export important notes before canceling if you need portable copies.

7. EU / UK consumers

If mandatory consumer law in your country grants a longer withdrawal period or other rights for digital services, those rights apply. You may need to acknowledge that digital service delivery begins immediately at checkout.

8. Chargebacks

Please contact support before filing a chargeback. Unwarranted chargebacks increase costs for everyone and may result in account suspension while disputed. We’re responsive atsupport@bestnote.app.

9. Contact

Refunds & billing help:
support@bestnote.app
Subject line: “Refund request”