Support
We’re here to help
Average response goal: within 1–2 business days. Pro subscribers get priority.
How to upgrade to Pro
- Install Best Note in Chrome or Firefox.
- Open Settings → Account & Sync.
- Sign in with email or Google.
- Choose Get Pro — $39/year or $4.99/month.
- Complete Polar checkout, then click I’ve paid — refresh.
- Set your encryption password (one-time) to enable sync.
Billing is handled by Polar. After payment, our API sets your account totier=paid automatically.
Common questions
Notes aren’t syncing
Confirm you’re on Pro, signed in on both devices, and have unlocked encryption with the same password. Free accounts are local-only by design.
I forgot my encryption password
Use your 24 recovery words to unlock. If those are also lost, we cannot decrypt your cloud notes — that is the point of zero-knowledge encryption. Local unencrypted copies on a device you still have remain usable.
How do I cancel Pro?
In the extension: Settings → Account → Manage subscription (Polar customer portal), or email support@bestnote.app.
How do I export notes?
Use the export options inside the extension. Export before uninstalling if you need portable backups.
Report a vulnerability
Email support@bestnote.app with subject “Security”. Please avoid public disclosure until we’ve had a reasonable time to respond.